How do we communicate with patrons that have sets of communication skills? What is considered polite or what are some things we shouldn't do.
This is a pretty broad topic so I came up with a few examples to get us started but hopefully this topic will grow.
Non English Speaking - Effective ways to let them know we are trying to understand them or getting someone who speaks their language and can help them more effectively without giving them a feeling that we are abandoning them.
Deaf - If they have an interpreter do you speak to them or the interpreter? Is it ok to tap them on their shoulder?
Adults with child level communication skills - Effective ways to share information with them in language they will understand.
I'll look for inforamtion on these topics but if anyone has information to share or other communication topics please share them with the group.
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ALA and the Association of Specialized and Cooperative Library Agencies have some quick tip sheets for serving underserved populations that might be helpful. One of the tip sheets is devoted to serving people who are deaf or hard of hearing. Here is the link to the site. There are also additional related links on this site for more resources.
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